Handling Customer Reviews

Customer reviews can make or break a small business because customers often check social proof before buying. This usually starts with the prospect checking out your reviews, particularly on Facebook and Google, and when relevant, on specialist sites like TripAdvisor.

But it's not only the ratings themselves that count. It's the way you react to them which makes the biggest reputational impact. In this session, we'll give you tips on how you can generate more reviews for your business, as well as how to handle different types of reviews:

In this workshop, presented by Jane Tweedy, you will learn:

The good

- why you must respond to positive reviews

- how to obtain more reviews

The bad

- handling bad reviews which are unfortunately completely true!

- making light of a one-off bad review

The ugly

- dealing with people who've lost perspective

- handling fake reviews

- handling trolls

- avoid breaking the law when obtaining reviews (and many people do!)

Come along and get the low down on the good, the bad and the ugly when it comes to customer reviews from Jane Tweedy – FAQ Business Training.

During the event you can network with like-minded local business mums, with structured, fun networking activities. Bring business cards for your chance to win a “Pitch It!” slot to pitch your business to the Group at our next event.

The lucky door prize for this event is a $150 pamper voucher kindly donated by Jessica from TEN - The Emmaculate Nail

All new Group members are welcome so please don't be shy!

Tickets:

$17 for NEW attendees. If you’ve never been to one of our events before, come along and see if our group meet-ups are for you!
$27 Early bird tickets available between now and Tuesday 1st June - closing 2 weeks prior to the event
$37 Regular
$40 On the door IF tickets are still available (the on-the-door price is for all attendees, including new attendees if you don't buy in advance).

Get your ticket today!

About our presenter:
Jane Tweedy, FAQ Business Training

Jane Tweedy is founder and lead trainer of FAQ Business Training, with a mission to educate and empower small business owners to DIY or outsource with confidence through topical training. Jane is also a part-time Business Connect Advisor for Western Sydney Business Centre, servicing The Hills primarily. The NSW Government funding has allowed Jane to meet over 950 small business owners for personalised meetings about an array of business topics.  Jane is also setting up Business Action Networking and How to Job Search.

Jane is passionate about helping small business owners succeed with a background encompassing corporate, volunteering and small business experience. Jane's corporate background covered investment analytics, people leadership and business management, training, sales and client service. Volunteering includes being a Board Director of a local Bendigo Community Bank® company.
This vast experience is supported by an accumulation of theoretical knowledge with a Master of Applied Finance, Bachelor of Commerce and Administration, Certificate IV's in Small Business Management, and Training and Assessment. Jane is a Graduate of Kate Toon’s Recipe for SEO Success and is currently completing further qualifications in HR and Coaching.

With Jane’s diverse background, she provides training and advice across many areas and gains great satisfaction from helping small business owners succeed!

The attendee list will be emailed to all attendees the day prior to the event to help you plan your networking. Only attendee names and business names will be displayed. Contact information is not included. If you do not want your name and business name to be included on this attendee list please notify the organiser by email hello@hillsdistrictbusinessmums.com.au

Tickets should be purchased in advance. Sorry, no refunds are offered and tickets cannot be transferred to another event.

By purchasing a ticket to this event, you consent to your image being used for social media and marketing purposes.

Any questions can be emailed to hello@hillsdistrictbusinessmums.com.au